Scrambo Support
Get help with your account, video templates, credits, or payments. You can email us without signing in.
Email us
Help us find the issue
Include your account email, what happened, and what you expected. For a template problem, include the template name and Edit ID from My edits. For a payment question, include the date, amount, and Stripe receipt or payment reference.
Do not send full card numbers, security codes, passwords, or sign-in codes.
In-app feedback
When signed in, you can also use the Feedback button to report a problem. It includes recent app activity and error details to help us investigate. For billing and refund requests, email us directly so we can follow up.
Payments and refunds
If a payment or credit balance looks wrong, contact us so we can investigate. Read our Refund policy for eligibility and the request process, our Terms of service for purchase conditions, and our Privacy policy for information about your data.